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Open Our Privacy Policy First

This page tells you what we collect when you open an account, send a DANA, OVO, GoPay, or QRIS payment, and move between live tables, slots, and Crash…

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pertamabet88 Open Our Privacy Policy First
HELP DESK PATHS

Switch To Privacy Contact Channels

Fast contact matters when you want to change a privacy setting or ask what sits in your record. Our support desk takes privacy requests through WhatsApp, in-app chat, and email, with a monitored window from 08:00-22:00 WIB every day. We keep the conversation tied to your registered account, and we may ask you to confirm the phone number or email before any personal-data change is processed.

Team online

WhatsApp

Use our WhatsApp line between 08:00-22:00 WIB, every day, and send the name on your account plus the change you want. We verify the request against your registered contact before we alter any privacy record.

In-app chat

Open chat from desktop or mobile browser when you want a quick answer about cookies, consent, or stored logs. The thread stays attached to your session, so the same case stays easy to track across devices.

Email

Email works well for access, correction, or deletion requests because it gives you a written trail. Send it from the registered address, then wait for us to confirm identity and the next step.

DATA HANDLING

Browse How We Handle Your Data

Cookie choices, sign-in logs, and support records are handled together so we can keep your account traceable without asking for repeated details.

Cookie controls

On first visit, the banner appears in Chrome, Safari, and mobile browsers, and you can adjust consent before continuing. We store the choice with a session marker so the setting follows your next visit on the same device.

Device logs

We record browser type, device model, IP address, and sign-in time to spot unusual access. That record helps us protect your account if you switch from Android to iPhone or move from mobile to desktop.

Account verification

When you ask to change a phone number, wallet name, or email address, we ask for one matching account step first. This keeps changes tied to the right record and reduces mistaken edits.

Retention window

We keep transaction references, support threads, and core account data only as long as needed for service handling, dispute checks, and legal retention duties. After that, we remove or anonymize what we no longer need.

Access requests

You can ask what we hold, ask for a correction, or ask for deletion where local law allows it. We answer through your registered contact so the request stays linked to the same account.

Local law

If access or eligibility changes under Indonesian law, we follow the local rule that applies at the time. The same policy applies whether you open from Makassar or another supported area.

Open Common Privacy Questions

These questions cover the account records, device logs, and contact steps most people ask about before opening an account. We keep each answer tied to the privacy policy so you can see what we collect, how long we keep it, and how to ask for a correction through the registered channel.

We collect the account name you provide, your mobile number, IP address, device type, and session logs. If you use DANA, OVO, GoPay, or QRIS, we also store the reference code, time stamp, and status so we can match it to your account.

Cookies help us keep you signed in, remember consent choices, and stop repeated prompts on the same browser. You can change the choice from the cookie banner or clear it in your browser settings if you prefer.

Payment records are linked to your account only for matching, reconciliation, and support history. We do not publish wallet details, and we keep the record only as long as needed for account handling and legal retention duties.

Retention depends on the record type. Core account data, support messages, and transaction references stay only while they are needed for service, security, and legal duties, then we remove or anonymize them when no longer required.

Yes. Send the request from your registered contact so we can verify it, then tell us which field needs updating. If local law allows the change, we process it after the account step is complete.

Use WhatsApp, in-app chat, or email and include your registered name plus the request type. Our team will confirm the record, then tell you whether we need one more step before we act.

Local law can limit what we collect, how long we keep it, and whether a request can be completed. We apply the rule that fits your account and region, and we keep the process tied to the registered contact.

Related Pages

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